FAQs

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Online Trading
 
1. What is the subscription fee to apply for KenTrade online trading?
2. Will I be assigned a new remisier for KenTrade online services?
3. Do I need to be present in person for the application?
4. How do I know the status of my application?
5. Do I need to furnish a valid e-mail address?
6. If I am a foreign citizen, can I use KenTrade online trading services?
7. Can a joint account be opened for online trading?
8. Can I apply for a trading account for someone else?
9. I have an account with another stock broking firm, can I register with KenTrade?
10. Can I link my CDS account from another stock broking firm to KenTrade?
11. What happens if my Dealer/Remisier is not at his/her desk?
12. Can I amend or cancel my orders? If yes, how?
13. Is there a fee for cancellation of orders?
14. Will I get any confirmation after sending my order?
15. What happens to my order if it is not executed at the end of the trading session?
16. What is my trading limit?
17. Can I increase my trading limit?
18. Will I be informed of my new trading limit?
 

 
Answers
 
1. What is the subscription fee to apply for KenTrade online trading?

Currently, KenTrade is offered to all at no cost. However, we reserve the right to impose any charges with prior notice to you.


2. Will I be assigned a new remisier for KenTrade online services?

For New Clients, you will be assigned a dealer’s representative if you have no preference. For existing Kenanga Clients, you will continue to be serviced by your present dealer’s representative or remisier.


3. Do I need to be present in person for the application?

Yes. Please make an appointment directly with your Kenanga Investment Bank Berhad (formerly known as K&N Kenanga Bhd) dealer’s representative to assist you with your application and to witness your signatures. If you are residing outside of Malaysia, you may get your documents attested by a Notary Public.


4. How do I know the status of my application?

KenTrade will send a notification to your registered email address to inform on the activation and you can perform Online Trading with immediate effect.


5. Do I need to furnish a valid e-mail address?

Yes. A valid email is compulsory as any future correspondence will be communicated via this registered email address.


6. If I am a foreign citizen, can I use KenTrade online trading services?

Yes, like any ordinary Malaysian resident, you can open a trading account with Kenanga Investment Bank Berhad (formerly known as K&N Kenanga Bhd). However, you need to comply with all the requirements under the Exchange Control Rules and Regulations of Bank Negara Malaysia.


7. Can a joint account be opened for online trading?

In compliance with Bursa Malaysia Depository rules and regulations, a joint or a partnership account is strictly prohibited.


8. Can I apply for a trading account for someone else?

In compliance with Bursa Malaysia Depository and Bursa Malaysia rules and regulations, you cannot apply or open a trading account on behalf of another person unless under a registered Power of Attorney.


9. I have an account with another stock broking firm, can I register with KenTrade?

Yes, you can. However, for access to trading or online stock transactions via KenTrade, you must open a trading account with Kenanga Investment Bank Berhad (formerly known as K&N Kenanga Bhd).


10. Can I link my CDS account from another stock broking firm to KenTrade?

No, you can’t. Currently KenTrade allows trading via Kenanga Investment Bank Berhad (formerly known as K&N Kenanga Bhd) only


11.What happens if my Dealer/Remisier is not at his/her desk?

All order will be executed to BURSA directly.


12. Can I amend or cancel my orders? If yes, how?

Yes, you can amend or cancel your orders before Bursa Malaysia matches the order.


13. Is there a fee for cancellation of orders?

No fee.


14. Will I get any confirmation after sending my order?

Yes. You can check your transaction in the "Order Status". You will know your order is "In queue", "Confirmed", "All Matched", "Partially Matched", "Order Amended", "Order Modified", or "Order Cancelled".


15. What happens to my order if it is not executed at the end of the trading session?

All outstanding orders will be expired at the end of the trading session day. Unless you have placed the orders to be good till a selected date (Good Till Date).


16. What is my trading limit?

The trading limit varies between different individuals, in accordance to the credit assessment done based on your information provided. You may check your available trading limit with your respective dealer's representative or remisiers.


17. Can I increase my trading limit?

You can request to increase your trading limit by calling your dealer’s representative. He/ she will advise you on the supporting documents which the company will require to process your request.


18. Will I be informed of my new trading limit?


You may check online or contact your dealer’s representatives on the trading limit.