The subjects are contained in the menu below.Please click on the bar and select a topic.
Security is our top priority. We invested resources to ensure the integrity of our security protocol. Our product ensures that clients establish a secured, encrypted connection to the Trading and Accounts section of our site. The security technologies available to protect every trade includes:
a)
User ID and Password protection
b)
User Identification
c)
Security Trading PIN
d)
128 bit Secure Socket Layer (SSL) encryption and
e)
Firewall protection
The Secure Sockets Layer is a protocol that provides security and privacy to conduct transactions over the Internet. The SSL protocol protects HTTP transmissions by adding a layer of encryption. This ensures that all transactions are not subjected to eavesdropping, tampering or message forgery by a third party.
Below are a few recommended precautionary steps you may wish to take:
Do not reveal your password/ PIN to anyone.
Do not write down your password/ PIN where someone can find or figure out.
We recommend all PIN’s for access to our secured trading site be changed frequently for security and confidentiality. You can change your PIN online at any time.
If you key-in the wrong password three times consecutively, your User ID will be deactivated. This is for your security purpose. You will need to contact our KenTrade Client Support Centre at Toll Free 1-800-88-2274 during office hours (Monday-Friday: 8.30 a.m. to 5.30 p.m.) or correspond via email at [email protected] to answer specified verification questions in order to reactivate your User ID.
A) Forgot Password:
B) Forgot PIN:
You can always take note of the error message prompted to you from your PC, and call up our KenTrade Client Support Centre if you are not clear of the source of the error. If you fail to login to the Internet or your connection is very slow, usually this arises from the Internet Service Provider, you can call the respective service provider for inquiry.